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Digital and Graphic Design Manager

Do you love to design? Are you a master on the web? Are you ready to make a difference and have fun doing it? At the Austin Humane Society you’ll have the opportunity to put your passion to work! We’re looking for the next creative pro to join our Development and Communications Team as the new Digital and Graphic Design Manager.  Please review the detailed job description below, then send your information to our Director of Communications, Ericka Miller, at emiller@austinhumanesociety.org by Monday, April 3rd. Please include the following: resume, cover letter, three professional references, along with a link to three examples of your recent design work. Only complete applications will be considered. No phone calls, please.

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Veterinary Technician

The Austin Humane Society currently has an opening for an experienced Veterinary Technician.

Duties include:

  • Assisting during high-volume spay and neuter surgeries (Trap-Neuter-Return and adoption animals)
  • Physical evaluation, triage, and care of the animals currently in our adoption and foster program
  • Performing microscopic evaluations and dispensing medication as prescribed by the veterinarians
  • Cleaning, caring, and feeding patients housed in the clinic (other areas as needed)
  • Computer data entry and general office duties

The ability to multi-task, strong organizational skills and a minimum of 2 years of previous technician experience are preferred. This is an extremely fast-paced environment and a weekend day is mandatory. This positions is 4 days a week at 10 hours each shift (with a one hour lunch break).

Please send your resume to kknef@austinhumanesociety.org


Feral Cat Program Supervisor.

The Feral Cat Program Supervisor is responsible for the management and coordination of the Feral/Community Cat spay/neuter Programs, and for the supervision of the Feral Cat Program Coordinator. This position maximizes the number of feral, stray, and community cats that receive spay/neuter services and engages the community to be part of the solution through prevention efforts and education.

Qualifications

The ideal candidate for this position will have a bachelor’s degree, excellent customer service experience, and a minimum of 2 years of management experience with staff supervision. Candidates should have excellent oral and written communication skills, and basic computer skills (including Microsoft Office programs). Fluent in Spanish is a plus. This position requires demonstrated program management knowledge including basic statistical methods, fiscal and budgeting practices and procedures. A valid driver’s license is required for this position.

Responsibilities

Coordination of Feral Cat Spay/Neuter Programs and Clients

The Feral Cat Program Supervisor is responsible for overseeing the feral cat spay/neuter clients and program ensuring that those who utilize the clinic receive quality customer service and proper communication. This position oversees the scheduling, intake, computer processing, and communication with trappers and the public as related to the programs. This position works with the Veterinarians and Shelter Manager to determine clinic capacities and scheduling. Additionally, the Feral Cat Program Supervisor is responsible for managing the Community Cat and SNR Program (formerly SCRP), and works directly with the Austin Animal Center and Feral Cat Coordinator to ensure appropriate selection of cats for the program and safe and timely release of cats back to their original location. The Feral Cat Supervisor also works directly with AAC to ensure the Community Cat Program is running efficiently and maintains communication with the staff and trappers.

Customer Service

The Feral Cat Supervisor provides exemplary customer experience for all who interact with the Austin Humane Society in any capacity; including but not limited to: the general public, current feral cat trapping volunteers, partner shelters and rescue groups, and AHS foster and shelter volunteers. Customer service in this department requires that all interactions are with empathy and compassion, and the Feral Cat Supervisor should guide their customer service to fit each individual’s needs. The Feral Cat Supervisor communicates with any prospective customers of cats deemed as a Barn Cat Candidate by the management team, as well as finalizes the placement into their new home.

Community Engagement

This position is responsible for engaging the community in trap-neuter-return, maximizing participation from the public, providing education on trapping and the importance of TNR, and ensuring that our program gains reach in the most at-risk communities. The Feral Cat Program Supervisor is responsible for the promotion of the TNR program in areas of the community with the greatest need for services. The Feral Cat Program Supervisor leads all efforts in Targeted Zipcode Grants (currently 78702 and 78741), ensuring we meet all requirements and spay/neuter goals needed to receive full funding. This position provides resources to individuals and businesses regarding nuisance calls, assistance with trapping cats, and information on the services offered through AHS and in the community. This position is also responsible for sharing information with other communities in order to assist with establishing TNR programs outside the Austin area.

Management

This position manages and supervises the Feral Cat Program Coordinator to ensure he/she meets the highest level of professionalism, customer service, efficiency, and quality care. Management of staff includes, but is not limited to; conducting weekly supervision meetings in order to ensure the coordinator is fulfilling his/her job responsibilities and is clear on his/her assignments. This position is responsible for ensuring that the Feral Cat Program Coordinator are best utilized to make the program more efficient in meeting its goals. Additionally, the Feral Cat Program Supervisor is responsible for facilitating quality communication between the feral cat department and all other areas of the shelter. This includes but is not limited to staff, volunteers, as well as leadership and executive level staff.

Data/Record Keeping

The Feral Cat Program Supervisor maintains and ensures the integrity of data for all Feral, SNR, and Community Cat Program statistics, medical entry, and reporting; including but not limited to individual clinic statistics, SNR program data, data for the COA, and billing the city for the SNR and Community Cat Program. This position analyzes all feral, community, and stray cat program data on a monthly and annual basis in order to assess program growth and community needs.

Inventory/Supplies

The Feral Cat Program Supervisor oversees the ordering of supplies for the feral cat department (office and trapping) ensuring that appropriate supplies are on hand at all times. This position maintains the trap inventory, sales and rental agreements with the public and volunteers in a timely manner. The Feral Cat Supervisor provides support to the Shelter Manager on budget predictions and spending trends.

Other Duties as Assigned

Please send a resume and cover letter to Katelen Knef at kknef@austinhumanesociety.org