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Adoption Supervisor

Formed in 1952, The Austin Humane Society is Austin’s longest standing, no kill, non-profit animal shelter. AHS is dedicated to eliminating unnecessary euthanasia of dogs and cats through:

  • Innovative life-saving adoption programs
  • High-volume spay and neuter programs
  • Engaging the community to be part of the solution
  • Serving animals and people in times of crisis

Position Description

Responsibilities:

Customer Service
This position ensures an exemplary customer experience for all who interact with the Austin Humane Society in any capacity. Particularly, this position ensures that all visitors have a positive experience at the shelter, adopters are properly counseled through the adoption process, and adopters are provided ongoing information and support post-adoption. The Adoption Supervisor utilizes staff to maintain the appearance, aesthetics, and feel of the adoption center creating an environment that is warm, inviting, friendly and positive. This position guides staff to garner support through passion for the AHS mission, compassion for animals and people, excitement and engagement.

Adoption of Animals
The Adoption Supervisor is responsible for overseeing adoption of all animals both on-site and at off-site adoption locations. This position ensures that animals are placed into quality homes in which they will receive humane care and treatment based on their individual needs. This position is continually familiarized with and assesses the animals in the adoption area for proper marketability, behavioral and emotional health, and other needs. The Adoption Supervisor work with the intake department to ensure proper population and capacity in the adoption area and ensures all adoption candidates have the chance of finding an appropriate home.

Management
This position manages and supervises adoption staff to ensure all staff meets the highest level of professionalism, customer service, technical skill, efficiency, and quality care. Management of staff includes, but is not limited to, conducting weekly departmental staff meetings and individual staff meetings as needed. The Adoption Supervisor must provide on-going staff training, development, and review of policy and procedures. Additionally, the Adoption Supervisor is responsible for facilitating quality communication between the adoption department and all other areas of the shelter. This includes but is not limited to staff, volunteers, and foster parents, as well as leadership and executive level staff. Management also includes participating in and managing staff during disaster relief efforts and emergency pet sheltering; including but not limited to puppy mill rescues, hoarding cases, and natural disasters. The Adoption Supervisor is responsible for ensuring the continued safety of staff working at the shelter.

Relationship Building/Collaboration
This position builds and maintains quality relationships with AHS community partners including off-site adoption venues (Blue Cat Café, Petsmart and Petco locations) and other off-site adoption event locations.

Data/Record Keeping

Budgeting

Inventory/Supplies/Equipment

Other Duties as Assigned

Qualifications
Education: Ideal candidates will have a bachelor’s degree from an accredited 4 year College or University. Experience may be substituted for educational requirements.

Experience: The ideal candidate for this position will have a minimum of two years of management experience with staff supervision, as well as three years in a fast-paced customer service environment. Candidates should have excellent oral and written communication skills, basic computer skills including Microsoft Office programs, and excellent customer service skills. Familiarity with Animal Shelter database systems such as PetPoint is helpful, but not required. Bilingual Spanish a plus. Candidates should have proven leadership, communication, and team building skills with the ability to effect change, and challenge themselves and their team to achieve greater levels of success in saving animal lives. This position requires demonstrated program management knowledge including basic statistical methods, fiscal and budgeting practices and procedures. Knowledge in animal health and well-being including nutrition, resources for information, and behavioral needs of animals with the ability to identify animal species, breeds and sexes is preferred but not required.

Please submit resume and cover letter to Sarah Hammel, Shelter Manager at shammel@austinhumanesociety.org . Incomplete applications will not be considered. No phone calls please.